UNITCAREPrivacy policy
Last updated: 4 October 2026
This policy explains what information UnitCare collects, why, and what you can do about it. UnitCare is run on our own servers; we do not sell your data or use it for advertising.
What we collect
- Landlord accounts: your email address and a securely hashed password.
- Properties: the addresses or names you enter.
- Tenant reports: the tenant's name, optional phone or email, the description of the issue, its urgency and any photos they upload.
- Feedback you send us from the app.
- Usage information: when you last signed in or used the app, and the country you're connecting from (worked out from your connection at sign-in). We don't store IP addresses.
- Safety check dates that landlords add, such as certificate due dates.
- Payments: if you subscribe to Pro, payment is handled by Stripe. We store your Stripe customer ID and subscription status – never your card details.
- Notifications: if you turn on alerts, your browser gives us a push address so we can send notifications to that device.
How we use it
Only to run the service: to sign you in, show tenant reports to the landlord who owns the property, send alerts and password-reset emails, process subscriptions and answer support requests.
Who can see tenant reports
Reports and photos are visible only to the landlord account that owns the property. Photos are stored privately and are not publicly accessible. Tenants get a private tracking link for their own report, which shows its status and any updates the landlord chooses to share.
Emails
We send emails needed to run the service (password resets, repair alerts, receipts and reminders). Landlords may also get occasional product update emails; you can turn these off in Account settings or with the unsubscribe link in any of them.
Cookies
We use one essential cookie to keep you signed in. We do not use tracking or advertising cookies.
How long we keep data
We keep your data while your account is open. Server backups are kept for up to 14 days, so deleted data fully disappears after that. Landlords can delete individual reports, properties, or their whole account at any time from the app; this permanently deletes the related reports and photos.
Your rights
You can ask for a copy of your data, ask us to correct it, or ask us to delete it. Tenants who want a report removed can contact their landlord or us.
Contact
Email help@unitcare.app.