Support

We usually reply within 1 working day.

Contact us

Email help@unitcare.app with your account email and a short description of the problem. Screenshots help.

Manage or cancel Pro: sign in, go to Account settings → Manage subscription & invoices. You can update your card, download invoices or cancel there.
When you cancel: Pro stays active until the end of the month you've paid for, then your account moves to the Free plan. Nothing is deleted: tenants can still report on every unit, you choose which 5 units stay fully active, and any others become read-only until you upgrade again.
Refunds: if you were charged by mistake or something isn't working, email us within 14 days of the charge and we'll sort it out.
Payment didn't go through or Pro isn't showing: use Account settings → Restore / refresh subscription, or email us.

Forgot your password: use Reset password. The link arrives by email and works for 1 hour (check spam).
Delete your account: Account settings → Delete account & data removes your account, properties, reports and photos permanently.

Reporting an issue: scan the QR code your landlord put up, fill in the form and press Send. No app or account needed.
Emergencies: UnitCare is not an emergency service. If anyone is in danger, or there's a gas leak, fire or serious flooding, call the emergency services first.
Questions about a repair: contact your landlord directly – they manage the repair, not UnitCare.

Not getting alerts: turn on alerts in Account settings on each device. On iPhone, add UnitCare to your Home Screen first.
QR code not working: make sure the poster was printed from the unit's page and the unit hasn't been deleted. You can reprint it any time.