QR code repair posters: how to get tenants to actually use them

Where to put the poster

Think about where your tenant is standing when they notice a problem. Good places are:

• Next to the boiler or heating controls. Heating and hot water problems are some of the most common reports.
• Inside the kitchen cupboard under the sink, where leaks are usually spotted.
• On the inside of the front door or by the meter cupboard.
• In shared areas of an HMO, like the hallway or kitchen, so every tenant can see it.

The poster prints on plain white paper and shows the address, so tenants know it's for their home. A clear plastic sleeve stops it getting damaged.

What to send tenants

Send the link once, in a message they'll keep. In UnitCare, press Send the link to tenants on the property page and choose WhatsApp, text or email. You could add something like:

Hi, from now on please report any repairs using this link. Add photos if you can. It goes straight to me and you can see when it's being fixed. In an emergency, like a gas smell, call the emergency number first.

For new tenancies, include the link in your welcome pack and point out the poster when you hand over the keys.

Moving tenants away from texts

Most tenants will keep texting at first. That's normal. Reply kindly with the link: "Thanks for letting me know. Could you pop it through here with a photo, so it's logged properly?" After once or twice, most tenants use the link first because they can see what's happening without chasing you.

Why tenants prefer it

• No app to download and no account to create.
• They get a private tracking page that shows when the repair is received, being fixed and done.
• They can add more photos or reply to your messages from the same page.

Multiple properties

Every property has its own QR code and link, so a report always arrives with the right address. If you manage rooms in one building, give each room its own property in UnitCare and its own poster.